The booking system that KCC introduced at our Household Waste Recycling Centres (HWRCs) when we reopened them in mid-May appears to have worked well in general. There was a poor start on the first day of operation for the system, but this was resolved quickly and the new system has certainly avoided the queues seen in a number of authorities who did not introduce booking when they reopened.
A new system comes into effect tomorrow that should offer further improvements. It will now be possible for each household to book two slots per month rather than the current one. Sites will be open seven days a week with longer hours, and in total 32,020 slots will be offered each month, rather than the current 22,960. The system should also offer greater flexibility; users will now choose their recycling centre first, then an available slot and only at the final stage have to enter vehicle and contact details. It will also be easier to cancel and amend bookings.
All told, this will hopefully offer a further improvement to residents while continuing to maintain social distancing and avoid traffic queues.
No comments:
Post a Comment