Booking system to stay at HWRCs

Following our biggest public consultation for many years, KCC has decided to continue with use of the booking system at our Household Waste Recycling Centres (HWRCs).

In the consultation, which ran from 19 August until 30 September, some 10,705 people responded, far in excess of those who have taken part in other consultations such as those on our budget. Opinion was fairly evenly divided, with 5,152 (51.9% of those who expressed a preference) in favour of the system and 4,778 (48.1%) unfavourable. Furthermore, the most favoured option for improving the existing system (including among those who were opposed to it) was to have the scope for same day booking. This has been trialed in two sites and will now be made available across all 18 HWRCs.

Any decision in this area will always be controversial, given the fairly even split in opinion. However, the booking system has evolved significantly since its introduction as an emergency measure to reopen the HWRCs in May 2020, and has (as we saw from resident comments in the consultation) won quite a number of converts once used; the ability to secure a slot, and not be stuck in long and unpredictable queues has proved very popular. The system has proved to be efficient and cost effective.

Following the conclusion of the consultation, its findings were debated in both KCC's Cabinet and elsewhere, followed by a formal report yesterday (18 January) to the Environment and Transport Cabinet Committee, which voted decisively to recommend maintaining the booking system. The formal decision to do so was then taken by Susan Carey, Cabinet Member for Environment. KCC’s press release can be found here.