Bus service feedback form launched

Linked to its Big Conversation on bus services, KCC committed to launch a service giving scope for feedback on bus services. The bus feedback form can now be accessed via the KCC website.

The form enables anyone to comment either on KCC's own bus-related services (such as the Young Person's Travel Pass, or subsisted bus services) or on specific commercial bus services (ie the overwhelming majority of bus services that are not subsisted by KCC).

Recording feedback on commercial services will not generate a reply; you will still have to go directly to the operator for that. However, it will provide information about issues to form the basis of KCC's regular conversations with the bus companies through Quality Bus Partnerships. This should be a valuable way to ensure that concerns (for example, over experiences of school buses) are heard and expressed.